All our orders are checked prior to dispatch, however if you unfortunately receive a faulty or incorrect item please contact us within 48 hours so we can arrange a replacement for you.
A store credit will be issued for the website for returned items that qualify.
Products must be returned in BRAND NEW CONDITION - unused, unwashed, no stains, marks, breakages and returned with original packaging. If the item is not returned in brand new condition, it will not qualify for a credit.
We do not accept exchanges on any Cactis accessories purchased. Please make sure when purchasing lids they are for the correct sized bottle.
Please contact us at firstname.lastname@example.org for a Returns Form.
PURCHASED ITEMS FROM A CACTIS WHOLESALER
If you have purchased a Cactis product from a Cactis wholesaler please contact the store you purchased your item from directly.
We are only able to assist customers that have purchased products directly through our website.
IMPORTANT: PLEASE NOTE
- All postage costs will need to be covered by you.
- When returning your item if it is not received or lost in transit we cannot offer a credit for the item. Due to this we recommend you return your item with tracking.