RETURNS POLICY

All our orders are checked prior to dispatch, however if you unfortunately receive a faulty or incorrect item please contact us within 48 hours so we can arrange a replacement for you.

A store credit will be issued for the website for returned items that qualify. 

Products must be returned in BRAND NEW CONDITION - unused, unwashed, no stains, marks, breakages and returned with original packaging. If the item is not returned in brand new condition, it will not qualify for a credit. 

We do not accept exchanges on any Cactis accessories purchased. Please make sure when purchasing lids they are for the correct sized bottle.

Please contact us at info@cactis.co for a Returns Form.

PURCHASED ITEMS FROM A CACTIS WHOLESALER

If you have purchased a Cactis product from a Cactis wholesaler please contact the store you purchased your item from directly.

We are only able to assist customers that have purchased products directly through our website.

IMPORTANT: PLEASE NOTE

- All postage costs will need to be covered by you.

- When returning your item if it is not received or lost in transit we cannot offer a credit for the item. Due to this we recommend you return your item with tracking.