DO YOUR PRODUCTS COME WITH A WARRANTY?
At Cactis we are dedicated to making durable, long lasting lifestyle products of the highest quality. Sometimes the unexpected can happen and we end up with a faulty product. If this is the case, we are here to help resolve the issue.
Our products are covered with a manufacturers warranty. This will cover any manufacturing defects with the bottle / cup only (not including lids, straws or accessories) for a period of 12 months from purchase date.
Lids, straws and accessories are NOT covered under warranty.
General wear and tear on bottles and cups are NOT covered under warranty.
To submit a warranty claim simply email us at firstname.lastname@example.org.
If you have purchased a Cactis product from a Cactis wholesaler please contact the store you purchased your item from directly.
We are only able to assist customers that have purchased products directly through our website.
WHAT DO YOU CONSIDER NORMAL WEAR AND TEAR
Normal wear and tear on Cactis products can include paint chipping, scratches, dents, scuff marks, staining, mould and colour fading. This could be caused by normal wear and tear, misuse, incorrect product care or storage. This is not covered by manufacturer’s warranty.
To reduce wear and tear we recommend hand washing all products in a mild detergent. We do not recommend placing any Cactis products in the dishwasher. Always let your products air dry thoroughly and store them unassembled.
WHAT ARE CACTIS BOTTLES AND CUPS MADE FROM?
Cactis bottles and cups are made from the highest quality food grade stainless steel 18/8. The powder coated paint we use on our bottles and cups is lead free, nontoxic, durable and safe. All silicone accessories and products are made from food grade silicone. All our lids, accessories and products are BPA free. The bamboo lid is made from bamboo, stainless steel and has a silicone ring to ensure a leak proof seal.
HOW TO CARE FOR CACTIS BOTTLES AND CUPS
For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we recommend diluted vinegar and baking soda.
All bottles and cups are easy to clean as they have a wide mouth opening. We do not recommend putting your bottle or cup in the dishwasher. We also recommend hand washing all accessories and lids.
Always make sure your Cactis bottle and cups are thoroughly dried and we recommend storing them unassembled.
DO CACTIS BOTTLES AND CUPS LEAVE CONDENSATION MARKS
Our bottles and cups are double walled insulated meaning no condensation forms on the outside of the bottle. You can feel confident leaving your bottles and cups on wooden surfaces, they won’t leave any marks behind.
ARE CACTIS BOTTLES SUITABLE FOR HOT DRINKS
Yes, our Cactis bottles are all double wall insulated, vacuum sealed and will keep your beverage hot for up to 12hours!
WARNING: Always exercise caution with hot contents to avoid burns. We do not recommend consuming hot contents straight from the bottle, as it is insulated you will not be able to tell how hot the contents is from the outside. It is best to pour your hot contents into a cup before consuming it. DO NOT serve children hot contents in a Cactis bottle.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Cactis products are designed on the beautiful Northern Beaches of Sydney, Australia and are manufactured in China.